Get rewarded for your loyalty! Earn points on every service, advance through membership tiers, and enjoy exclusive benefits designed for our valued customers.
💡 How It Works
1️⃣ Automatic Enrollment
You're enrolled after your first paid service—no forms required.
2️⃣ Earn Points
Get 1 point for every dollar you spend, plus bonus multipliers based on your tier.
3️⃣ Redeem for Credits
Use your points for service credits on future work.
4️⃣ Advance Tiers
Your tier updates automatically based on your lifetime spending with us.
🏆 Membership Tiers
Your tier determines your point multiplier and unlocks valuable benefits:
Bronze
- Standard service
- Earn 1 point per $1 spent
Silver
- All Bronze benefits
- No emergency call fees
- 11% bonus on all points earned
Gold
- All Silver benefits
- Priority scheduling
- Free annual safety inspection
- 20% bonus on all points earned
Platinum
- All Gold benefits
- Extended warranties
- No weekend premiums
- 30% bonus on all points earned
Diamond
- All Platinum benefits
- VIP support line
- Fastest response times
- 50% bonus on all points earned
Tier Benefits Explained
🚀 Priority Scheduling (Gold+)
Get first access to our schedule during busy seasons and preferred appointment times.
🚨 No Emergency Call Fees (Silver+)
We waive the standard emergency service call fee for urgent situations.
🔍 Free Annual Safety Inspection (Gold+)
Complimentary yearly inspection to keep your systems running safely and efficiently.
🛡️ Extended Warranties (Platinum+)
Receive extended warranty coverage on parts and labor beyond our standard guarantee.
📅 No Weekend Premiums (Platinum+)
Weekend and after-hours service at regular rates—no upcharges.
⭐ VIP Support (Diamond)
Dedicated support line and fastest response times for all your service needs.
💰 Earning Points
Base earning: 1 point per $1 spent on services
Tier multipliers applied automatically:
- Bronze: 1.0× (spend $100 = earn 100 points)
- Silver: 1.1× (spend $100 = earn 110 points)
- Gold: 1.2× (spend $100 = earn 120 points)
- Platinum: 1.3× (spend $100 = earn 130 points)
- Diamond: 1.5× (spend $100 = earn 150 points)
🎁 Bonus Point Opportunities
- Referral bonus: 500 points when someone you refer completes their first service
- Google review: 100 points for leaving a verified review
- Social media share: 50 points for sharing our posts
💳 Redeeming Points
Exchange your points for service credits on future work:
| Points Required | Service Credit | Lifetime Spending Needed* |
|---|---|---|
| 2,000 points | $25 credit | ~$1,300 - $2,000 |
| 5,000 points | $50 credit | ~$3,300 - $5,000 |
| 10,000 points | $100 credit | ~$6,700 - $10,000 |
*Varies by tier multiplier
📋 Redemption Guidelines
- Minimum invoice requirement: $300 minimum service total to redeem any credit
- Maximum credit per transaction: Credits cannot exceed 10% of your invoice total
- Annual redemption cap: Maximum $100 in credits redeemed per calendar year
- Cannot combine: Credits cannot be combined with other discounts, promotions, or special offers
- Point expiration: Points expire 12 months from the date they were earned
📜 Program Rules
Point Accrual
Points are awarded automatically when you pay for completed services. Points post to your account within 24 hours of payment.
Tier Status
Your tier is reviewed and updated automatically each month based on your total lifetime spending. Once you reach a tier, you keep that tier level permanently.
Credit Redemption
Log into your customer portal to redeem points for service credits. Credits are applied at time of payment and cannot be refunded for cash.
Expiration Policy
Points expire 12 months from earning date. Check your portal regularly to track expiration dates.
Referral Program
Share your unique referral code from your customer portal. You earn 500 points after your referral completes and pays for their first service.
Program Changes
We reserve the right to modify program terms with 30 days notice to active members.
❓ Frequently Asked Questions
How do I check my points and tier status?
Log into your customer portal at dashboard.kmlcmpllc.com/portal/login to view your current points balance, tier status, expiration dates, and available credits.
When do I earn points?
Points are automatically awarded when you pay for a service. Your tier multiplier is applied automatically, and points appear in your account within 24 hours.
Do points expire?
Yes, points expire 12 months from the date they were earned. We'll send you reminder emails when points are approaching expiration.
How do I redeem my points?
Log into your customer portal, select "Redeem Points," and choose your desired service credit amount. You'll receive a redemption code to provide when scheduling or paying for your next service.
Can I use multiple credits on one job?
No, you can only redeem one service credit per transaction. Credits are also capped at 10% of your invoice total and cannot exceed $100 per year.
What if I haven't been enrolled yet?
Contact us at phone: 1833-324-6132 or email: sales@kmlcmpllc.com. We'll enroll you immediately and credit you for all eligible past services.
How do tier benefits work?
Tier benefits like priority scheduling and no emergency fees are applied automatically based on your current tier status. No redemption needed—just enjoy the perks!
Can I gift or transfer my points?
Points are non-transferable and have no cash value. They're tied to your customer account and cannot be combined with other accounts.
Ready to Start Earning Rewards?
Check your points balance and view available rewards in your customer portal.
View My Rewards →
Already a customer? Log into your portal to check your status.
New customer? Your rewards start automatically after your first service!
Questions? Call us at 1833-324-6132 or email sales@kmlcmpllc.com
Program terms subject to change. Current terms effective October 2025. See full terms and conditions in your customer portal.