Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you interact with our business, we may collect:

• Contact Information: Name, email address, phone number, mailing address
• Project Information: Property details, service requests, project specifications
• Communication Records: Messages, calls, emails, and chat conversations
• Payment Information: Billing details, payment history (processed securely)
• Preferences: Communication preferences, service interests

1.2 Information Collected Automatically

When you visit our website or use our services, we automatically collect:

• Usage Data: Pages viewed, time spent, click patterns
• Device Information: Browser type, operating system, IP address
• Location Data: General location (city/region) for service area verification
• Cookies: Small files that help us remember your preferences

1.3 Social Media Integration

Our Facebook/Instagram business integration allows us to:

• Post content to our KMLCMP business pages
• Respond to customer messages and comments
• Analyze engagement metrics (likes, shares, views)
• Display our work through photos and updates

Important: We do NOT access your private social media messages, friends lists, or personal posts. We only manage our own business pages.

2. How We Use Your Information

Purpose	Description	Legal Basis
Service Delivery	Provide construction services, schedule appointments, complete projects	Contract Performance
Customer Support	Respond to inquiries, resolve issues, provide assistance	Legitimate Interest
Marketing	Send promotional emails, special offers, project updates	Consent (opt-in)
Service Improvement	Analyze usage patterns, improve website, enhance services	Legitimate Interest
Legal Compliance	Comply with laws, regulations, licensing requirements	Legal Obligation

3. How We Share Your Information

3.1 We Share With:

• Service Providers: Payment processors, scheduling systems, communication platforms (under strict confidentiality agreements)
• Subcontractors: Only project-relevant information for licensed subcontractors working on your project
• Legal Authorities: When required by law or to protect our rights

3.2 We DO NOT:

• ❌ Sell your personal information to third parties
• ❌ Share your data with advertisers without consent
• ❌ Use your information for purposes other than stated here
• ❌ Send spam or unsolicited communications

4. Data Security

We protect your information using industry-standard security measures:

• Encryption: SSL/TLS encryption for data transmission
• Secure Storage: Encrypted databases with access controls
• Access Controls: Limited employee access on need-to-know basis
• Regular Audits: Security assessments and updates
• Secure Backups: Regular encrypted backups of your data

5. Your Privacy Rights

5.1 Right to Access

You can request a copy of all personal data we hold about you.

5.2 Right to Correction

You can ask us to correct inaccurate or incomplete information.

5.3 Right to Deletion

You can request deletion of your personal data (subject to legal obligations).

5.4 Right to Opt-Out

You can opt-out of marketing communications at any time.

5.5 Right to Data Portability

You can request your data in a machine-readable format.

5.6 Right to Object

You can object to processing based on legitimate interests.

6. Data Retention

We retain your information for different periods depending on its purpose:

• Active Customers: Duration of business relationship + 7 years (tax/legal requirements)
• Marketing Contacts: Until you opt-out or request deletion
• Project Records: 10 years (warranty, licensing, legal requirements)
• Website Analytics: 26 months (Google Analytics standard)

7. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect information from children. If we discover we have collected information from a child, we will delete it immediately.

8. Cookies and Tracking

8.1 Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage (Google Analytics)
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track ad performance (with your consent)

8.2 Managing Cookies:

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites (suppliers, partners, social media). We are not responsible for their privacy practices. Please review their privacy policies.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights

We do NOT sell your personal information.

11. International Data Transfers

Your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for international transfers.

12. Changes to This Privacy Policy

We may update this policy periodically. We will notify you of significant changes via:

• Email notification to registered customers
• Prominent notice on our website
• Updated "Last Updated" date below

Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Information

14. Data Deletion Requests

To request deletion of your personal data:

1. Visit our Data Deletion Request Form
2. Provide verification information (to confirm your identity)
3. Specify what data you want deleted
4. We'll process your request within 30 days

Note: Some data may be retained for legal compliance (tax records, contracts, warranty information) even after deletion request.