Terms of Service

Last Updated: October 13, 2025

1. Acceptance of Terms

Welcome to KMLCMP LLC ("we," "our," or "us"). By accessing or using our website, mobile applications, social media platforms, or services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.

2. Description of Services

KMLCMP LLC provides professional electrical and carpentry services in the Philadelphia metropolitan area. Our Services include:

• Electrical installation, repair, and maintenance
• Carpentry and woodworking services
• Emergency electrical services
• Residential and commercial construction projects
• Project estimates and consultations
• Online appointment scheduling and customer communication

3. Use of Our Services

3.1 Eligibility

You must be at least 18 years old to use our Services or enter into contracts with us. By using our Services, you represent and warrant that you meet this age requirement.

3.2 Account Registration

Some features of our Services may require you to register for an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

3.3 Acceptable Use

You agree to use our Services only for lawful purposes. You shall not:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Submit false or misleading information
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our Services
• Use our Services for any fraudulent purpose

4. Service Agreements and Estimates

4.1 Estimates

All project estimates provided by KMLCMP LLC are:

• Based on information provided by the customer
• Subject to change after on-site inspection
• Valid for 30 days from the date of issue
• Not binding until a formal contract is signed

4.2 Service Contracts

All projects requiring a service contract will include:

• Detailed scope of work
• Itemized pricing
• Project timeline and milestones
• Payment terms and schedule
• Warranty information

4.3 Changes to Scope

Any changes to the agreed-upon scope of work must be:

• Requested in writing
• Approved by both parties
• Documented in a change order
• May result in adjusted pricing and timeline

5. Payment Terms

5.1 Pricing

All prices are quoted in U.S. Dollars and are subject to applicable taxes. Pricing may vary based on:

• Scope and complexity of work
• Materials and labor required
• Project timeline and urgency
• Travel distance and accessibility

5.2 Payment Schedule

Payment terms will be specified in your service contract. Standard terms include:

• Deposit: Typically 30-50% upfront for materials and scheduling
• Progress payments: As specified in contract milestones
• Final payment: Due upon project completion and acceptance

5.3 Accepted Payment Methods

• Cash
• Check
• Credit/Debit cards
• Electronic bank transfer
• Payment plans (with approved credit)

5.4 Late Payments

Late payments may result in:

• Interest charges of 1.5% per month (or the maximum allowed by law)
• Suspension of work until payment is received
• Termination of the service contract
• Collection proceedings

6. Cancellation and Refunds

6.1 Customer Cancellation

Customers may cancel scheduled services:

• At least 24 hours before scheduled appointment: Full refund of deposits
• Less than 24 hours: Subject to cancellation fee
• After work has begun: Charges for work completed and materials purchased

6.2 KMLCMP LLC Cancellation

We reserve the right to cancel services if:

• Unsafe working conditions exist
• Customer violates these Terms
• Required permits cannot be obtained
• Payment terms are not met

7. Warranties and Guarantees

7.1 Workmanship Warranty

KMLCMP LLC warrants that all work will be:

• Performed in a professional manner
• Compliant with applicable building codes
• Free from defects in workmanship
• Covered by our workmanship warranty (terms specified in contract)

7.2 Materials Warranty

Materials are warranted by their manufacturers. We will assist in warranty claims but are not responsible for manufacturer defects.

7.3 Warranty Limitations

Warranties do not cover:

• Damage caused by customer misuse or neglect
• Normal wear and tear
• Modifications by others
• Acts of God or force majeure events
• Failure to maintain as recommended

8. Liability and Insurance

8.1 Insurance Coverage

KMLCMP LLC maintains:

• General liability insurance
• Workers' compensation insurance
• Professional liability coverage

8.2 Limitation of Liability

To the maximum extent permitted by law, KMLCMP LLC's liability is limited to:

• The amount paid for the services in question
• Direct damages only (no consequential or indirect damages)
• Claims made within one year of service completion

8.3 Customer Responsibilities

Customers are responsible for:

• Providing safe access to work areas
• Disclosing known hazards or issues
• Securing pets and children during work
• Maintaining insurance on their property

9. Intellectual Property

All content on our website and in our materials, including designs, logos, text, images, and software, is the property of KMLCMP LLC or our licensors and is protected by copyright and trademark laws.

9.1 License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes.

9.2 Project Documentation

We may photograph completed projects for portfolio and marketing purposes with your permission. You retain ownership of your property and structures.

10. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key privacy commitments:

• We collect only necessary information
• We protect your data with appropriate security measures
• We do not sell your personal information
• You have rights regarding your data (access, correction, deletion)
• You can request data deletion at any time

11. Communications

11.1 Service Communications

By using our Services, you consent to receive:

• Appointment confirmations and reminders
• Service updates and status notifications
• Invoice and payment communications
• Important service announcements

11.2 Marketing Communications

We may send promotional materials if you opt-in. You can:

• Opt-out at any time using the unsubscribe link
• Update preferences at preferences.kmlcmpllc.com
• Contact us to manage your communication preferences

12. Emergency Services

We offer 24/7 emergency electrical services. Emergency services are subject to:

• Availability of technicians
• Premium emergency rates (as disclosed)
• Immediate payment requirements
• Assessment fee before work begins

13. Permits and Compliance

When required by law, we will:

• Obtain necessary permits (cost may be passed to customer)
• Ensure work meets local building codes
• Schedule required inspections
• Provide documentation for inspections

Customer is responsible for informing HOA or landlords as required.

14. Dispute Resolution

14.1 Good Faith Resolution

In the event of any dispute, both parties agree to first attempt resolution through good-faith negotiation.

14.2 Mediation

If negotiation fails, parties agree to attempt mediation before pursuing legal action.

14.3 Arbitration

Any unresolved disputes shall be settled by binding arbitration in accordance with the rules of the American Arbitration Association.

14.4 Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.

14.5 Venue

Any legal proceedings shall be conducted in Philadelphia County, Pennsylvania.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be:

• Posted on our website with the updated date
• Effective immediately upon posting
• Sent to registered users via email (for material changes)

Your continued use of our Services after changes constitutes acceptance of the modified Terms.

16. Termination

16.1 By Customer

You may terminate your account at any time by contacting us. Outstanding invoices remain due.

16.2 By KMLCMP LLC

We may terminate or suspend access to our Services if you:

• Violate these Terms
• Fail to pay for services rendered
• Engage in abusive or threatening behavior
• Provide false information

17. Indemnification

You agree to indemnify and hold harmless KMLCMP LLC, its officers, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your violation of these Terms
• Your use of our Services
• Your violation of any third-party rights
• Undisclosed hazards on your property

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and any service contracts, constitute the entire agreement between you and KMLCMP LLC regarding our Services.

20. Contact Information

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